Refunds & withdrawal

Last updated 19 September 2026

Short version: the purchase is made from Whop, so a refund or withdrawal goes through Whop. Before the activation code has been handed over you can get everything back. After the code has been handed over, the withdrawal right is gone, because you asked for immediate delivery at checkout. Real problems are still fixed, see below.

Who handles it

Whop is the seller of record. It took your payment, it holds the money, and it is the one that sends it back. We can approve a refund on our side, but the money always comes back through Whop, to the payment method you used.

The 14-day right of withdrawal

As a consumer in the EU you have 14 days to withdraw from a distance contract without giving a reason. For digital content that is not supplied on a physical medium, that right ends once delivery has begun, provided you asked for immediate delivery and acknowledged that you lose the right by doing so. Whop asks you to confirm exactly that at checkout, and it is repeated in your receipt.

When you still get your money back

• Delivery has not begun. You paid but have not received the activation code: tell us and it is refunded in full.
• We cannot deliver. If something on our side stops you from receiving the file or the code and we cannot fix it in a reasonable time, it is refunded in full.
• The product is defective. Your statutory rights for defective digital content apply. Tell us what happens, we try to fix it, and if it cannot be fixed you get your money back.
• You were charged twice. Refunded straight away.

When you do not

• After the code has been handed to you, because you asked for immediate delivery.
• If your device, your PC or your setup is not compatible and you did not check the requirements listed on the shop page first.
• If the licence is ended because the file or the code was shared, resold or published, see Acceptable use.
• Because the result was not what you hoped for. We make no claims about results, precisely so that nobody buys on a promise.

How to ask

• Email support@slem-scripts.com from the address you paid with. Say which email you paid with; the payment reference from your Whop receipt helps but is not required.
• Or open a ticket in the Discord.
• Or use Whop directly: open your purchase on whop.com and request a refund there. Whop tells us, and we answer within a day.

How the money comes back

Refunds go back to the payment method you used, through Whop. Once approved, Whop starts the refund; how long it then takes to appear is up to your bank or card provider, typically 3 to 10 business days.

Before you start a chargeback

Please write to us first. A chargeback on a $33 digital purchase costs everyone more than the purchase and takes weeks. Every real problem so far was solved the same day by email or a Discord ticket.